Complaints, Appeals & Data Protection

News & Updates

In Focus highlights our impact and the evolving health landscape; sharing what matters most to the work we do and the lives we serve.

  • What should I do if I am asked to pay for a service that I believe GMTF has covered?

    You should contact your Patient Navigation Officer or GMTF directly for clarification and assistance.

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  • What happens if my application is not approved?

    The applicant should receive an explanation or notice of the decision. Where permitted, the applicant may submit additional information or

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  • Can I appeal a decision made by GMTF?

    Yes. Applicants, beneficiaries and service providers may appeal eligible decisions through the specialist who made the initial application.

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  • How can I make a complaint?

    Complaints may be submitted through a patient navigation officer or directly to GMTF through its official contact channels. The complainant

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